HP PCs – CD/DVD drive cannot read discs in Windows 10 | HP® Customer Support.

I have searched extensively on Dell forums and the web to resolve this issue. The registry fix often mentioned e. I ran the Dell SupportAssist diagnostics, and it recognizes my drive model and serial number, but does not read any media. In Windows itself, I am unable to click on the drive as it shows “Access Denied” and the Eject option also throws an error.

My system is relatively new 2 years old but just outside the extended warranty which expired 2 months ago. Can someone please help in resolving this? Go to Solution. The November cumulative update for Windows 10 the update was only released recently. Specific hardware manufacturers normally update the firmware for their components, release them, and we then validate the updates and place them on our support site for download once we’ve tested and confirmed the update.

If the manufacturer hasn’t produced that update yet it may be something they are working on or there may be other delays. Hopefully it will be released soon, or perhaps Microsoft will put out an update if they find something in their update that needs to be corrected. Unfortunately I have no way to tell when these corrections will happen so you may want to remain on Windows 10 without installing the November update package until a fix is released. View solution in original post.

Osprey, one of our more experienced community members, created a Guide to Troubleshooting Optical Drive Issues , and my first recommendation would be to check that out.

You said that you get an error when you try the Eject option in Windows What error message are you getting? That may help lead us to find out what the root cause of the problem is.

Also, what type of media are you trying to read? Movie discs or do you have blue ray data disks that you are trying to access? Check out Osprey’s guide and see if that helps. If not, come back and let us know what you tried, what kind of media you are using and if there is any difference between what happens with each type , and what that error is that you’re seeing, and we’ll see what else we can suggest to try to help. The error when ejecting simply is “Could not eject”. I also found a related issue which is that I am unable to use the Windows Explorer ISO mounting tool, as that too fails to load any ISO I made sure they don’t have parse attributes and create a virtual drive.

So in my case, both physical and virtual drives are not working on my system. As for the type of discs, I tried them all; even simple data discs with jpgs on them don’t show up.

Just not Windows itself. As a result, I thought this was related to the Intel chipset driver, but tried updating that too to no avail. A couple of thoughts. When you go into Device Manager you see the drive but does it list the make and model of the BR drive? If so, try googling the make and model number and see if the manufacturer has posted any firmware upgrades for it in conjunction with Windows The link you provided, from the quick look I took at it, appears to only suggest Solution 1 that this site suggests.

Try the other solutions, one by one, to see if they help. You could also try and delete the BR drive from device manager, reboot your system and allow Windows to try to reconnect the drive.

Hopefully that will clear up any conflict in Windows 10 that is causing the problem. Lastly, if none of the above work, shut down your system and manually switch the BR drive from one SATA port on the motherboard to another and see if that helps.

Thanks for your assistance. Yes, I did try those suggestions already, no updated firmware for my drive. Is there a way for you to bring this to their attention? I have a Dell XPS SE system, so It would be helpful if you guys took the lead in trying to notify the manufacturer, as there’s no way for me to do so.

Yes, the data and issues discussed on these boards is fed back to our product group for review. Sorry I couldn’t have been of more direct help. Can you advise if this has been addressed now? I’m reluctant to proceed with upgrading to Windows 10 Release again without confirmation that the Blu-Ray drive will work this time. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Last reply by ciantech Solved. Start a Discussion. Thanks Solved! All forum topics Previous Topic Next Topic. Solution 1. Accepted Solutions. Replies 8. Hi, Osprey, one of our more experienced community members, created a Guide to Troubleshooting Optical Drive Issues , and my first recommendation would be to check that out. Yes, I did try everything in that guide, to no avail.

Hello, A couple of thoughts. Let us know if any of this works. Hopefully something will. Hi Todd, Thanks for your assistance. I’m reluctant to proceed with upgrading to Windows 10 Release again without confirmation that the Blu-Ray drive will work this time Anand.

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Bd rom drive windows 10

 
Then, troubleshoot disc burning software if needed. In the Troubleshooting window, select Hardware and Sound , and then scroll down to select Video Playback. Press and hold the Power button for 5 seconds to turn off your computer completely. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.